OUR STORE POLICIES

 Standard Shipping to Australia is free. If you would like tracking or expressed post it would be an extra expense which is priced at the Australian Post prices. 

Worldwide International Shipping is available and prices are determined by the prices set at the time of postage by Australian post. Tracking, package insurance and express post is available at an extra cost. 

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Returns and refunds If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.

 

30-DAY GUARANTEE We want you to love your purchase with us. However, if you are in some way disappointed with your purchase, or if you change your mind, then we would want to know about it. So, with respect to any Item that you purchase from us, if you are not satisfied with the quality of the Item or you have simply changed your mind, then please let us know you and we will happily provide you with a refund or exchange.

 

Our money-back guarantee is available for up to 30 days from the purchase date (the Guarantee Period) and does not apply to sale items, custom jewellery, rough opal or rubbed opal that has been worked in any way. Any refund requests outside of our Guarantee Period must be made in accordance with the below section titled ‘Your entitlement to a refund or exchange’.

 

Your entitlement to a refund or exchange. You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is significantly different to what you asked for. In the event that you believe that you are entitled to a refund or exchange, you must provide us with:

• your full name and address;

• the original order number; and

• the reason for claiming the refund or exchange.